Terms & Conditions
TERMS OF WEBSITE AND PRODUCT USE
Conditions of this Site
Release of Liability
INDUX LABS does NOT assume any responsibility or liability for any harm or damages associated with the use of any product purchased from INDUX LABS or this website. Failure to follow the instruction manual and warnings may result in electric shock, fire, property damage, bodily injury or death. INDUX LABS is NOT liable for any special, incidental, or consequential damage, loss of revenue, bodily harm or loss of life, or cost of replacement goods resulting from the use or malfunction of REFLUX. Use at your own risk.
Never use REFLUX without reviewing the Technical Manual on this website in its entirety. If any one section or point is unclear, you agree to contact customer service before proceeding to use REFLUX. REFLUX is strictly for use with essential oils/concentrates that have been laboratory tested, certified for purity, and contain zero solvents. REFLUX is not made or derived from tobacco or nicotine. REFLUX is not intended or usable with tobacco products, nicotine products, propylene glycol (PG), vegetable glycerin (VG), e-juices/e-liquids, vitamin E acetate/oil, thickening or cutting agents, and any combinations thereof. REFLUX is only for adults over the age of 21.
By using this website, purchasing products, and using REFLUX you agree and certify that you are at least 21 years of age and the products you are browsing and purchasing are legally for sale in your jurisdiction. UPON PURCHASING REFLUX OR ANY OTHER INDUX LABS PRODUCTS ONLINE, WE PERFORM A STATE MANDATED AGE VERIFICATION - IT IS THE LAW!!! In addition, you certify that you are of the legal smoking/vaping age in your local jurisdiction. Adult signature is required for delivery. It is illegal to sign another person's name. You agree to not sign another person's name or use another person's identity. VIOLATING INDUX LABS' AGE POLICIES IS ILLEGAL, AND GROUNDS FOR IMMEDIATE CANCELLATION OF YOUR ORDER.
FDA and Health
REFLUX is not a medical device, has not been evaluated by the FDA, and is not approved by the FDA. Thus, REFLUX is not intended to diagnose, treat, cure, or prevent any disease. Always consult a licensed health care provider before use. REFLUX and all other products on this website are not intended for those who are pregnant, nursing or planning to get pregnant, children or adults under 21 years of age, people with or at risk of high blood pressure, asthma, diabetes, heart disease, and strokes. Vaping and exposure to vaping may potentially cause the emergence, contraction, contribution to, aggravation or exacerbation of various forms of adverse health effects including but not limited to cancer, heart disease, arteriosclerosis, carcinoma, liver disease, respiratory disease or illness, cancerous or precancerous abnormal condition or conditions, disorder, sickness, ailment, unhealthiness, symptoms, diseases, illness or malady of the human body. Inhalation of vapor is inadvisable and may potentially be harmful. Vaporizing does not necessarily eliminate any and all toxins found in vaporizable substances. Always keep REFLUX and its contents out of reach of children and pets and do not EVER use THIS DEVICE in proximity to MINORS or pets. Always use REFLUX in moderation and do not use in conjunction with medication, illicit drugs, alcohol, energy drinks, herbal, nutritional, and/or nutraceutical supplements. The information provided on this website has not been evaluated by the FDA.
Use REFLUX at your own risk.
Any comments from user submitted reviews found on this website are related to the users own personal experiences, and those opinions are not endorsed, reviewed, or necessarily shared by INDUX LABS or its affiliates.
All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the “Marks”) that appear on the Sites are proprietary to INDUX LABS or such Marks’ respective owners. You may not display or reproduce the Marks other than with the prior written consent of INDUX LABS, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws. In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of INDUX LABS or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of INDUX LABS.
If your REFLUX unit shows any signs of incorrect operation including but not limited to overheating, failure to turn on, and electrical malfunctions, you agree to immediately discontinue use. Do not attempt to repair, replace, or install any part of the product. Instead, please contact: email@example.com
You may return most new and unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We DO NOT accept returns on used merchandise.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return at firstname.lastname@example.org. We will respond quickly with instructions for how to return items from your order.
INDUX LABS warranties REFLUX against defects in material and workmanship under normal use and in accordance with operating instructions for a period of two (2) years from the date of purchase by the original purchaser. This Warranty is limited to repairs or replacements of original parts which in the opinion of INDUX LABS are defective in workmanship or material. This Warranty does not cover damage or cosmetic deterioration resulting from accident, dropping the unit, negligent use, misuse, abuse, water/liquid, or unapproved cleaning solvents or abrasives. This includes (but is not limited to) scratches, dents, dings and chemical etching. Never submerge your REFLUX in water or any other liquid. Any unauthorized alteration of this product will void this Warranty and the owner’s right to operate this product.
The Warranty is only valid when purchased from this website (induxlabs.com) or an Authorized Retailer. The Warranty is non-transferable and shall be void upon transfer of ownership of your REFLUX. In addition, the Warranty is only effective when REFLUX is used in the United States.
The Warranty covers only the REFLUX base unit and internally housed electrical components, and not any items such as (but not limited) to vials, pins, whips, mouthpieces, power cord, and Reactors. INDUX LABS agrees to repair or replace the product at no charge, within the Warranty period, providing that the product is delivered to INDUX LABS in its original package or equivalent protective packaging, fully insured. Purchaser must pay all shipping charges and send the defective item to our address indicated below. Since the Warranty only covers the REFLUX base unit, DO NOT ship or send the vial(s), heating element(s), whip(s), mouthpiece(s), power cord and/or Reactor(s) with the REFLUX base unit for service.
If the defective item qualifies for REPAIR UNDER OUR Warranty, we will repair or replace the item and send it back to you free of charge as long as you DO NOT ship vial(s), pin(s), whip(s), mouthpiece(s), and Reactor(s) with the REFLUX base unit. Shipping these items with the REFLUX base unit for Warranty repair instantly voids the Warranty and the owner may incur charges for repair and return shipping. When a product receives warranty service, the Warranty period is amended to either (a) the time remaining on the original two-year Warranty, or (b) 90 days from the date the product is shipped back to you, whichever is longer.
If the defective item does not qualify for Warranty, we will provide you a clear explanation for the refusal of Warranty coverage and send the item back to you free of charge. INDUX LABS reserves the right to refuse a Warranty claim if the defective product shows abnormal signs of damage, wear or usage.
Never use non-INDUX LABS approved pins in the REFLUX! Doing so voids the Warranty.
For all Warranty work, INDUX LABS requires the following information to be submitted with the returned unit to the following address:
INDUX LABS, LLC
1400 Bouldin Ave.
Austin, TX, 78704
And to include:
A copy of the original sales receipt.
Your phone number, email, and address where your REFLUX should be return shipped.
A TYPEWRITTEN, detailed description of the problem.
Collection of your Personal Information
We do not collect personally identifiable information from our users. We may gather personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by OUR E-COMMERCE PROVIDER, WIX.COM. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of OUR website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through ANY public message boards, this information may be collected and used by others.
INDUX LABS encourages you to review the privacy statements of websites you choose to link TO OR FROM, so that you can understand how those websites collect, use and share your information. INDUX LABS is not responsible for the privacy statements or other content on websites outside of the INDUX LABS website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your ordering experience. ALSO, INDUX LABS IS REQUIRED BY LAW TO VERIFY YOUR AGE. YOU MUST BE OVER 21 YEARS OLD TO PURCHASE REFLUX. INDUX LABS USES THE AGECHECKER.NET AUTOMATED AGE VERIFICATION SERVICE.
The INDUX LABS website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize INDUX LABS pages, or register with INDUX LABS site or services, a cookie helps INDUX LABS to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same INDUX LABS website, the information you previously provided can be retrieved, so you can easily use the INDUX LABS features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the INDUX LABS services or websites you visit.
Changes to this Statement
INDUX LABS will occasionally update this Statement of Privacy to reflect company and customer feedback. INDUX LABS encourages you to periodically review this Statement to be informed of how OUR COMPANY is protecting your information.
When do we collect information?
We collect information from you when you register, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register or make a purchase in the following ways.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To follow up with you after correspondence (email or phone inquires).
TO VERIFY THAT YOU ARE OVER 21 YEARS OF AGE.
How do we protect your information?
Your personal information is within our E-COMMERCE PROVIDER WIX.COM’s secured networks, and is only accessible by a limited number of persons with our company and have PASSWORD-PROTECTED access rights to such systems, and are required BY LAW to keep YOUR information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology PROVIDED BY OUR E-COMMERCE PROVIDER.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third party disclosure
We will not sell, trade, or otherwise transfer your Personal Information to outside parties, EXCEPT DURING THE LEGALLY REQUIRED AGE-VERIFICATION PERFORMED UPON PRODUCT PURCHASE.
Third party links
We do not include or offer third party products or services on our website.
COPPA (Children Online Privacy Protections)
We do NOT market to children or anyone under the age of 21 years old.
CASL / CAN SPAM Act
The CASL and the CAN-SPAM act are laws the set the rules for commercial email, establishes requirements for commercial messages, give recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to your orders.
Send you additional information related to your product or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CASL and CAN-SPAM, we agree to the following:
We will not use false or misleading subjects or email addresses.
We will identify the message as an advertisement in some reasonable way.
We will include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if used.
Honor opt-out / unsubscribe requests quickly.
Allow users to unsubscribe TO OUR E-NEWSLETTER by using a link at the bottom of each email.
1. Acceptance of Terms.
2. Use and Restrictions.
The Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws and who are not barred from using the Site under applicable laws.
3. Your Account
You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the Site that occur under your account or your account password.
4. Terms of Sale
All product sales from the Site are governed by any terms of sale that are be posted on the Site. You should refer to our terms of sale to learn more about applicable product warranties, our return policy, and shipping terms. By ordering and/or accepting delivery of the products, you agree to be bound by these terms of sale. The terms of sale are subject to change without prior notice at any time, in INDUX LABS’ sole discretion so you should review the terms of sale each time you make a purchase. Additional information may be found in our FAQ and online shopping sections of the Site. All prices related to INDUX LABS products or services are subject to change by us at any time, without notice and without liability to you. We do not provide price protection or refunds in the event of a price drop or a promotional offering.
Age Verification of 21 years or older is required prior to completing the sale of any product on this website.
Adult Signature is required upon delivery.
5. Electronic Communications
If you select our e-newsletter sign-up checkbox upon Checkout, you consent to receive electronic communications from INDUX LABS either in the form of email sent to you at the email address listed on your account or by communications posted on the Site. You acknowledge and agree that any electronic communication in the form of such email or posting on the Site shall satisfy any legal requirement that such communication be in writing.
You further agree that you will not upload, post or otherwise make available on the Site any material protected by copyright, trademark, patent, trade secret or any other proprietary right without the express permission of the owner of such copyright, trademark, patent, trade secret or other proprietary right owned by a third party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for damage resulting from your account, or any infringement of copyrights, trademarks, patents, or other proprietary rights, or any violations of rights of privacy or publicity, or any other harm resulting from any Submission that you make.
You represent and warrant that: (i) you own all Submissions posted by you on or through the Site or otherwise have the right to grant the Licenses to INDUX LABS set forth in this section, and (ii) your Submission is accurate and not misleading and (iii) the posting of your Submissions on or through the Site does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person or entity or violate any applicable law, rule, regulation or order. You agree to pay for all royalties, fees, damages and any other monies owing to any person by reason of any Submissions posted by you to or through the Site. When submitting Submissions to or otherwise using the Site and/or the services, you agree not to, without limitation:
Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Use racially, ethnically, sexist, or otherwise offensive language.
Discuss or incite illegal activity.
Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
Post anything that exploits children or minors or that depicts cruelty to animals.
Post any copyrighted or trademarked materials without the express permission from the owner of such copyright or trademark.
Post any person’s name, likeness, voice or biographical information without the express permission from such person (or if that person is a minor, from that person’s parent or legal guardian).
Disseminate any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation.
Use any robot, spider, scraper or other automated means to access the Site.
Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
Alter the opinions, goals, profiles or comments posted by others on the Site.
This list of prohibitions provides examples and is not complete or exclusive. INDUX LABS reserves the right in its sole discretion to (a) terminate your access to your account; (b) terminate your ability to post to the Site (or the services) and (c) refuse, delete, modify, edit or remove any Submissions; with or without cause and with or without notice, for any reason or no reason, or for any action that INDUX LABS determines is inappropriate or disruptive to this Site or to any other user of the Site and/or services. INDUX LABS may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at INDUX LABS' discretion, INDUX LABS will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Site or on the Internet.
INDUX LABS takes no responsibility and assumes no liability for any Submissions posted or uploaded by you or any third party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, INDUX LABS is only a forum and is not liable for any statements, representations, or Submissions provided by its users in any public forum or personal home page.
These prohibitions do not require INDUX LABS to monitor, police or remove any Submissions or other information submitted by you or any other user.
The website end user accepts the terms and conditions listed above.